gary.williams@runbox.com
I am an experienced line, programme, change, technology & relationship manager with extensive international experience & have managed change, business, technical & operational functions in a number of key industry sectors including finance, utilities, technology & retail.

Whilst my 22 year Information Services career began with technical roles (software development, architecture, networking, communications & support) followed by consultancy, my key strengths are now based on my ability to manage & work with diverse teams across business & technical functions. I focus on ensuring timeliness, value, return on investment, alignment to strategy & quality of service. I have worked at director & vice president level in large international organisations, managing & matrix managing large numbers of staff & controlling multi-million £/$ budgets. In several roles I have worked directly with customers, clients & potential customers & I am experienced in communicating with a variety of groups to board level & including large audiences in a formal lecture, seminar or training environment. I have considerable experience of stakeholder management & relationship / account management & also have experience of communicating with the media & investor relations. I am attuned to organisational politics & have often worked in sensitive situations where negotiation & conflict resolution are required.

I have worked as a permanent employee & on an interim basis & am comfortable in either role. On two occasions I have joined organisations after originally coming in on an interim basis to turn around a failing function. In conclusion I bring clarity, experience & imagination, I do what I say I am going to do, I work well with people, manage with sensitivity but never lose sight of the overall goals & objectives of the organisation I serve or what it takes to achieve them. Basically I ensure that I deliver.

Management of Business, Technical & Operational Functions 19 Years
Programme & Project Management 17 Years
Infrastructure, Software & Systems 22 Years

SKILLS & EXPERIENCE SUMMARY

Management of Business, Technical & Operational Functions (20 Years):

People management up to 200 within project, architecture, design authority, strategy & support functions; Roles include interim CIO, deputy CIO & direct report to CIO; Stakeholder & Relationship Management; Project & line budgets to £35m p.a.; Budgetary planning & control; Technical architecture & design; Technical Design Authority; Quality Assurance; Software development & lifecycle; Business change & change management; IS operations & service delivery; Systems management; Capacity planning; Customer services; Strategy; Customer facing & sales support; Supplier Negotiation; Public speaking, lecturing, delivery of training; International; Multi project, multi site, multi country; Procurement; Recruitment, staff development, succession planning; Organisational planning, right sizing, offshore, external hosting & outsourcing; Multi-discipline teams; Y2K.

 

Programme & Project Management (17 Years):

Full project life cycle; Organisational & Programme Governance; Programme Office: Business case definition; Documentation; User, technical, functional & commercial requirements; Project initiation & planning; MSP; PRINCE 2; SSADM; LSDM; RUP; Agile; PMW; MS Project; MS applications; Reporting against plan; ITIL; Management procedures, Methodologies & practices; Risk assessment; Resourcing, skills assessment, recruiting; Budgetary identification, analysis & control; Invitation to tender (ITT/RFP) process; Supplier negotiation & supplier management; Data architecture; Systems & data migration; Service delivery, Production support (1^st, 2^nd & 3^rd Level), Help desk, outsourcing & service level agreements; Application development & delivery; Testing processes, objectives & environments (Integration, UAT & Operability); Business change, training & procedures; Programme & project boards.

 

Infrastructure, Software & Systems (23 Years):

Mainframe environments (IBM & ICL); Mid range (DEC, iSeries/AS400, UNIX); Networking (IBM SNA, MS WinTel, TCP/IP, Novell, DEC, internet, intranet, servers, gateways, caches, mirrors, security, firewalls, email (MS, Novell, IBM & Netscape), e-commerce, routing, storage management, protocols, disaster recovery, high availability); Desktop (Windows, Linux, other UNIX etc.); Handheld Technology (Win CE, GPRS); SOA, MSF, MOF; Software development (high & low level languages, web based); Relational databases (DB2, Oracle, Access); Package & bespoke software solutions (Customer Relationship Management, ERP, Trading Risk & Enterprise & virtual enterprise management, Accounting & Invoicing, Stock control, Manufacturing, Utilities & Telecom including billing, tariff & supply point administration, Investment Banking, Retail including Point of Sale, Marketing including ROI Pyramid, Management Information).  Enterprise level experience with SAP, Oracle, Siebel &  WebSphere/Java solutions.

 

Market Sectors:

Technology & Software (7 years); Consultancy (7 years); Financial & Banking (6 years); Utilities, Oil & Gas (6 years); Retail (4 years); Distribution & Logistics (3 years); Government & Public Sector (3 years); Education & Training (3 years); PTT (2 years), Publishing (2 years).